Legal
Privacy Policy
How we handle information when you use TalkGo.
Effective and last updated: September 7, 2026
Operator and scope
TalkGo (https://talkgo.now) is operated by AIKONICCREATIONS & INKWAVE CUSTOMIZEDPRODUCTS & DIGITAL PRINTING SERVICES, a Philippine sole proprietorship. Aiko Mercado Kitane is its proprietor and legal representative. This policy covers account administration, customer-engagement processing, connected services, support and service security. Contact support@talkgo.now for privacy questions.
Information we process
We process account and business details, authorized staff access, business configuration, customer contact details provided to the service, conversation messages and supported attachments, and business-approved knowledge. Authorized integrations may supply shop and channel identifiers, products, variants, listings, prices, stock observations and supported customer messages. The information available depends on the connected provider and the permissions actually granted.
Cookies and technical information
Session cookies support authentication and locale preferences. We process request and device metadata, security events, operational usage and diagnostic information to operate and protect the service. Configured analytics and error-monitoring services may receive limited technical events. Do not include passwords or other credentials in customer messages or support correspondence.
Purposes and processing responsibilities
We use information to operate accounts and business workspaces, route and answer enquiries, retrieve relevant business facts, perform authorized operations, support human handling, prevent misuse, investigate failures and respond to support and lawful requests. We use permitted, minimized information for product improvement; this does not authorize unrestricted reuse of customer conversations. Businesses determine their customer-engagement purposes, staff access, approved information and integrations. They are responsible for appropriate notices and a lawful basis, including consent where required. TalkGo processes their customer information to provide the authorized service and handles account, support and security information for its own service responsibilities. Applicable agreements and law govern each party’s obligations.
AI processing and human control
When AI is enabled, OpenAI processes relevant conversation content and authorized business context to generate responses or propose actions. AI responses can be inaccurate. Application permissions, configured policies, approvals and human-control settings determine which actions may execute; a model cannot grant itself access. Businesses must review consequential decisions and provide appropriate human oversight. Provider data practices apply to information sent to that provider; we do not promise universal zero retention or a provider-wide exclusion from model training.
Service providers and sharing
We use Vercel for hosting; Supabase for authentication, database and storage; Trigger.dev for background tasks; OpenAI for AI processing; Resend for transactional email; and Google Workspace for support correspondence. Cloudflare supplies domain DNS. Nango supports existing authorized commerce connections, and OpenMeter processes service-usage records. PostHog, Sentry and Langfuse are configured for analytics or diagnostics and may process limited technical information when those functions run. These services receive information relevant to their roles. Connected commerce and messaging platforms also process data under their own terms and account permissions. We may disclose information where required by applicable law or necessary to address misuse and protect lawful rights. We do not sell customer data or grant advertising use of customer conversations.
Retention, disconnection and deletion
Retention depends on the category of information, the business’s authorized retention policy, service needs, legal requirements and applicable holds. We do not apply one fixed period to all records. Disconnecting a provider stops the affected integration’s authorized processing; it does not by itself delete historical records or revoke every provider-side grant. Supported customer-deletion workflows can remove attachments and derived context, redact messages and pseudonymize customer records, subject to authority and hold checks. Account, organization, security and audit records may need separate handling. Provider-controlled copies are subject to the provider’s processes. Contact the business you interacted with or support@talkgo.now to request access, correction or deletion. We verify the request and applicable tenant authority before acting and do not represent a request as completed erasure.
Security
We use tenant-scoped authorization, database access controls, private credential handling, bounded provider requests and audit evidence. Supported public routes use HTTPS. No system is completely secure. We do not claim an independent security certification, guaranteed recovery time or managed scheduled database backups.
International processing
Service providers may process information outside your country. Our primary database and Web execution have been observed in London, and background-task execution in US East. These locations do not establish exclusive residency for email, AI processing, support or diagnostics. Transfers remain subject to applicable law and the relevant service arrangements.
Your rights and contact
Depending on applicable law, you may have rights to information, access, correction, objection, restriction, erasure, portability and complaint. Customers should normally contact the business they interacted with so it can identify the correct records. You may also contact support@talkgo.now. We may request proportionate information to verify identity and authority; do not email unnecessary identity documents. You may raise concerns with the Philippine National Privacy Commission or the relevant authority.
Changes
This policy is effective September 7, 2026. We will identify updated versions by date and communicate material changes through an appropriate service notice.
Contact: support@talkgo.now